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Depending on your technical background you're likely to need at least some help when mining data with screen-scraper. We provide a number of support options, including:
- Phone
- Email
- Forums
- Tutorials
- Examples
- Documentation
When you're just getting started with screen-scraper you'll likely want to go through our tutorials, which should give you enough of an introduction to screen-scraper that you can then use it to scrape data in your own projects. Along with the tutorials we also provide complete documentation that gives all of the details of capturing web data with screen-scraper.
We maintain an active support forum that we monitor on an ongoing basis. If you run into trouble feel free to post a question to the forum and a screen-scraper employee will generally respond within one business day. If you're up against an issue that you'd prefer not to post to a public forum you can always email us directly. We provide support both before and after the sale. Depending on the edition of screen-scraper you license, your email support may run out after you've licensed screen-scraper, but even if you send us a question after that point you'll likely find we're happy to help out.
If you get into a data extraction project that you'd like more help on than our basic support offers you may want to take advantage of our consulting services. This can range from generating a few basic examples for you to full dynamic web sites that make use of our screen-scraper technology. If you're interested in a free quote please contact us.
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